Help Us Understand Your Experience
WISATA+ (Wisata Satisfaction Analytics Program) is a work program that measures visitor satisfaction with tourist destinations in Desa Pelaga through a questionnaire. It collects data on visitors' experience across several aspects, from the beauty of destinations and cleanliness to facilities, local-business service, and how welcoming the community is.
Visitor satisfaction is one indicator of how well a tourist destination is being managed. The survey results show which aspects already meet visitor expectations and which still need improvement. The data collected is turned into data-driven recommendations for village management, and published here as material for evaluation and sustainable tourism development.
Visitor Satisfaction, by the Numbers
Based on 30 visitors surveyed on August 3-5, 2026, on a 1-5 satisfaction scale.
Customer Satisfaction Index
88.4%
Very Good / Very Satisfied
Average across all aspects: 4.42/5
Score per Aspect
Methodology Notes
The score interval starts at 1.00, not 0.00, because respondents had to enter a minimum score of 1 when filling out the form (0 wasn't allowed). Each class range is calculated as (upper bound − lower bound) ÷ number of classes: (5 − 1) ÷ 5 = 0.8 per class.
Average Score Scale
- 1.00 – 1.80Very Poor / Very Dissatisfied
- 1.81 – 2.60Poor / Dissatisfied
- 2.61 – 3.40Fair
- 3.41 – 4.20Good / Satisfied
- 4.21 – 5.00Very Good / Very Satisfied
Customer Satisfaction Index Scale
- 81% – 100%Very Satisfied
- 66% – 80%Satisfied
- 51% – 65%Fairly Satisfied
- 35% – 50%Less Satisfied
- 0% – 34%Dissatisfied
What Visitors Liked Most
Environment and Atmosphere
Visitors greatly appreciate the cool, crisp air and the village atmosphere, which never feels too crowded.
Friendliness of Residents
The warmth of the local community is one of the aspects visitors like most.
Natural Beauty and Attractions
Visitors enjoy the natural scenery in general, including specific attractions like Penikit Waterfall, Nungnung Waterfall, and Sidan Dam.
Local Food and Facilities
Visitors appreciate the local cuisine as well as the supporting facilities available in the area.
What Needs Improvement
Infrastructure and Lighting
Street lighting needs improvement, along with better road access to attractions and more reflectors or road barriers for visitor safety.
Cleanliness and Public Facilities
More trash bins are needed across the tourist area, along with higher overall cleanliness standards.
Information and Directional Signage
More informative signage and clearer directional signs are needed to make the area easier for visitors to navigate.
Developing Tourism Potential
Prices should be adjusted to match existing facilities, alongside developing supporting businesses like eateries that make the most of the surrounding scenery.
Preliminary Takeaway
Based on a satisfaction survey of 30 visitors, Desa Pelaga scored a Customer Satisfaction Index of 88.4%, in the Very Satisfied category. Visitors gave especially high marks to community friendliness, natural beauty, local-business service, and the quality of local products. A few aspects still need improvement: trash bins, public facilities, and information signage, to make the visitor experience even more comfortable.
Have You Visited Pelaga or Belok/Sidan?
Tell us about your experience through a short survey. Your feedback helps this tourism village keep improving.
Explore More of Pelaga and Belok/Sidan
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